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Returns and Exchanges Policy

We take pride in bringing our customers high quality durable products, and we want you to be completely satisfied with your Lab Coat Company purchases. In addition to your rights under Australian Consumer Law, we will review all circumstances of each return request to be resolved at the company’s discretion to ensure our customers receive a positive experience with The Lab Coat Company. In most circumstances, we are happy to provide a return or exchange for Change of Mind for orders that adhere to the below Terms and Conditions of Sale.

Change of Mind Returns/Exchange

We will happily provide a return or exchange for change of mind provided that:

  • There is proof of purchase
  • The item is returned within 14 days of receipt
  • The item is in re-saleable condition with:
    • Original packaging, including tags, stickers and accessories
    • Is unused/unworn/unopened

If these requirements are not met, The Lab Coat Company reserves the right to refuse a return or exchange. Any returns under the above terms and conditions will receive either a refund or may be exchanged for other product or size.  

Return Instructions for Change of Mind Return to The Lab Coat Company

Any purchases made online can be returned to The Lab Coat Company Head Office. Please contact us via sales@labcoat.com.au to place a request for a change of mind return. Your request must include:

  • Order Number or Copy of Receipt
  • Date of Purchase
  • Full Name
  • Contact Phone Number
  • Email Address
  • Item/s to be returned
  • Choice of Item Exchange or Refund

Our customer service team will be in touch to confirm that your return/exchange request has been received with further details on how to proceed.

Customers are responsible for all return post charges to send back change of mind goods, and for any exchange shipping. Shipping costs are non-refundable.

Sale Items
All Sale Item purchases are final. Please choose carefully as The Lab Coat Company does not provide returns, refunds or exchange on the purchase of Sale Items. This includes any items purchased using a Discount Code or Promotional Items.

Faulty, Damaged, Unfit for Purpose or Incorrect Items

We have a “no questions asked” policy on any items returned within 14 days of receipt due to any of the reasons below.  The Lab Coat Company will happily provide a refund or exchange where:

  • The product is faulty or not of acceptable quality
  • The product is not fit for its intended purpose
  • The product does not match its description

 

Simply contact us via sales@labcoat.com.au concerning your item for further direction on how to proceed. Our customer service team will be in touch with further details. Once we have received your return, we will examine the product and will contact you within 2 business days.

All other cases will be resolved at The Lab Coat Company’s discretion. Please note that we do not offer refunds or exchanges on general wear and tear.

 

The Lab Coat Company, Shed C, 217 Pine Mountain Road, Pine Mountain.  Qld. 4305.  Ph: +617 54643745